Refunds and returns

Right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order for any item or service purchased on this website, for a full refund (we reserve the right to refund only the basic shipping fee, any enhancing postage selected at purchase will not be refunded). Your cancellation rights expire after 14 days of receipt of the goods. The distance selling regulations further specify when your cancellation rights expire. Deemed delivery date will be four working days from date of posting. Cancellation is only deemed served on the Pagan Federation if sent using one of the methods below.

Item damaged in transit – If an item delivered has been damaged in transit you can return the item within 14 days of receipt for replacement or a full refund including postage.

Item is defective – You have the right to return faulty items within a reasonable period of time for replacement or a full refund including postage.

Item incorrect – If we send you an incorrect item immediately send the item back to us and we will refund your payment including postage.

Before returning an item for one of the reasons above please contact us by one of the methods below:

  • Email to the address indicated on your electronic or postal notification of receipt of your order.
  • By post to: BM Box 7097, LONDON, WC1N 3XX

By telephone to 0300 302 0896

5 March 2020